FAQ's

How to Place an Order on Cases Villa?

It's very easy and simple to place your order on Cases Villa. First of all, visit our store at: https://casesvilla.com/ Choose products that you want to Order, then click "Add to Cart" and "Check out". Then fill in your information and pay. That's it!

How can I modify my Order?

Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@casesvilla.com within 24 hours after placing your order.

Shipping

How to Ship and what is the Shipping Cost?

Shipping of the order is based on the shipping options available in the respective area or country. Shipping cost may vary and is dependent on the exact location and shipping options. Shipping depends on the product ordered, the total weight of the product, and the location to which the shipping is being done.

Shipping cost can range from INR 50-100 for single product, and there are additional shipping charges for each product ordered. On confirmation of the payment screen total amount will be listed before processing.

Where do you Ship?

We offer International Shipping to our customers. However, due to the security reasons, we can’t deliver shipments to the military areas.

How Long will My Order take to be Delivered?

A minimum of 3-5 days are required for the processing of the order. Due to factors that commonly affect international shipments, such as delays due to weather conditions, holidays, and custom inspections, shipping times cannot be guaranteed.

How can I Track my Order?

You will be sent the tracking id of the orders to the email provided by you, while placing the orders. This tracking id will guide you on the tracking of the package. Please note that the tracking information will be made available only after 2-5 days of receiving the confirmation mail.

Why my Shipment is Delayed?
Shipment may be delayed due to many reasons like bad weather conditions, customs or backlogs. Please note that the tracking information is available only after the order has been shipped from our end.

Payments

How can I Pay for my Order?

We offer safe shopping to our customers. Payment is accepted via Credit card, Debit card or VISA. You can choose the most suitable payment method for you. The prices of all the products are enlisted in Indian Rupee, but our system will automatically exchange the currency to make it easy for you while placing the order.